Terms + Conditions

Terms and Conditions

By placing an order you are agreeing to the terms and conditions that appear below. These terms and conditions apply to all sales and purchases and were most recently updated on 01 February 2019. Furo and Shiki reserves the right to amend these terms and conditions at any time. These terms and conditions are governed  by English law and the parties submit to the exclusive jurisdiction of the English Courts in relation to any dispute which may arise between them. This website is operated by Furo and Shiki.


Payment Terms

All prices shown on the Furo + Shiki website include VAT. All card transactions are securely processed by Paypal. It is not necessary to have a Paypal account to make a payment, you can use your credit or debit card via Paypal. Orders will be dispatched upon receipt of payment. All orders must be paid in full before goods will be dispatched.


Once an order is placed and paid for we aim to dispatch the order within two to four working days. Delivery within the mainland UK is by Royal Mail and items will be sent 2nd Class.


We offer free postage within the UK. We do not currently deliver outside the UK. If you are outside the UK and would like to order our products please contact us prior to placing any order.


Damaged/Missing Goods & Returns

In the event of Furo and Shiki supplying your order incorrectly, please contact us immediately through the website or etsy. Damaged or missing goods must be reported to us within 72 hours of receipt. Any faulty item will be replaced, or refunded (at our discretion). You have the right to cancel any contract that you have entered in to with us for up to 14 days from receipt of your goods. All items returned must be in an unopened, unused condition, and returned to us at your cost within this period. 


The description of products set out on www.furo-and-shiki.co.uk and in printed literature are for illustrative purposes. There may be small discrepancies in colour as seen on a computer, tablet or phone screen compared to the physical item.


We endeavour to have the items you want available for delivery as soon as you order them. If an item is out of stock an ‘out of stock’ label should be placed by the product on our website. If after ordering we do not have your item/s in stock we will contact you. Whilst we endeavour to verify the accuracy of any information we place on this website, we advise you to check the label or product packaging prior to use.


The prices quoted are correct at the time of display on the Furo + Shiki website (GBP). Furo and Shiki reserves the right to change prices at any time. In the event that a product is mistakenly listed at an incorrect price, Furo and Shiki Ltd reserves the right to amend the amount due and will contact you directly to discuss.